Privacy Policy

BalanceFun Privacy Policy

Last updated: 08.05.2025

Introduction

At BalanceFun (“we”, “our” or “the Company”), we are committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, and protect personal information for individuals (“Users”) who book our sessions via ClassForKids or access our services through our website or in person.

Our Legal Basis for Collecting Data

We collect and process your personal information based on:

• Contractual      necessity – to deliver the services you’ve booked.
• Legitimate      interests – to operate, improve, and safeguard our services.
• Legal      obligations – to meet compliance and safeguarding requirements.
• Consent     – especially where special category data (e.g. medical needs) is involved.

By using our services, including through ClassForKids, you consent to the collection and use of your data in accordance with this policy.

What Information We Collect

1. Personal Information

This includes information that can identify an individual, such as:

• Parent      or guardian’s name, email address, phone number
• Child’s      name, date of birth, and relevant health or safety information
• Emergency      contact details
• Important      medical information
• Booking      history and communication preferences

This information is typically provided through our booking partner, ClassForKids. Please refer to their privacy policy here for full details on how they handle your data.

How We Use Personal Data

We use the information collected to:

• Process      bookings and deliver our services
• Ensure      participant/attendee and instructor safety and welfare during sessions
• Communicate      updates, confirmations, or urgent notices
• Comply      with legal, safeguarding, or insurance requirements
• Send      occasional service-related marketing (with the option to opt out)

We do not sell or rent your information to third parties.

Your Data Rights (UK GDPR)

You have the right to:

• Access      and receive a copy of your personal data
• Request      correction of inaccurate or incomplete data
• Request      deletion of your data (where appropriate)
• Object      to or restrict processing of your data
• Withdraw      your consent (where consent is the legal basis)
• Lodge      a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@balancefun.co.uk.

Data Retention

We retain personal data only as long as necessary for:

• Providing      our services
• Fulfilling      legal or insurance obligations
• Resolving      disputes or complaints

Medical and safeguarding data may be retained longer, as required by law.

Children’s Privacy

As a children’s activity provider, we take data protection seriously. We collect children’s data only with parental or guardian consent, for the purpose of delivering safe and appropriate training. We do notmarket to or collect data from children directly.

Marketing Communications

If you opt-in, we may occasionally send you updates or promotions. You can unsubscribe at any time by contacting us directly.

Policy Updates

We may update this Privacy Policy occasionally. Any significant changes will be posted on our website with a new “Last updated” date.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

BalanceFun
Email: info@balancefun.co.uk